Everything you may wish to know before planning your experience with us.
FAQs
Are your tours fully private?
Yes. All experiences are exclusively designed for your group. You will never be combined with other travelers.
Can tours be customized?
Absolutely. Each experience is adapted to your interests, preferred pace, and level of depth. No two tours are identical.
Who are your guides?
All tours are led by officially licensed local guides with extensive knowledge of Málaga and Andalusia’s history, culture, and heritage.
Do you offer multi-day itineraries?
Yes. We are happy to design tailored cultural journeys across Andalusia upon request.
How far in advance should we book?
We recommend contacting us as early as possible, particularly for visits to Granada and the Alhambra, where ticket availability can be limited.
How do we confirm our booking?
Once the itinerary is agreed upon, we will provide confirmation details and secure payment instructions.
What payment methods do you accept?
We accept secure online payments via credit card and bank transfer. Full details are provided during the confirmation process.
What is your cancellation policy?
Cancellation terms depend on the type of experience and ticket requirements. Full details are provided during the planning process before confirmation.
View our full Cancellation Policy.
Do you arrange tickets for monuments and museums such as the Alhambra?
Yes, we can secure tickets for major monuments and museums upon request and subject to availability. Advance notice is strongly recommended, particularly for high-demand sites such as the Alhambra.
Are entrance fees included in the price?
Some experiences include entrance tickets, while others require separate admission fees for monuments or museums. This is always clarified in advance during the planning process.
Where do tours begin?
Private walking tours typically begin in Málaga’s historic center or at your hotel if centrally located.
Day trips include hotel pickup in Málaga.
If you are staying outside central Málaga or elsewhere in the province, we are happy to arrange alternative pickup points.
Any additional costs depend on distance and will be clarified in advance.
Is transportation included in day trips?
Yes. All day trips include private transportation with professional drivers, ensuring comfort and flexibility throughout the day.
Are tours suitable for all ages?
Yes. We adjust pace and structure according to the needs of your group.
Do you offer tours for cruise passengers?
Yes. We regularly provide private tours for cruise travelers arriving in Málaga.
Our guide meets you directly at the official cruise terminal exit, where shuttle buses and ship excursions depart, making the meeting process simple and seamless.
All itineraries are carefully coordinated with your ship’s schedule, allowing ample time to return comfortably before departure.
We are familiar with port logistics and cruise schedules, ensuring a reliable and stress-free experience.
Are your tours suitable for guests with reduced mobility or wheelchair users?
Yes. Both our private tours in Málaga and our day trips can be adapted for guests with reduced mobility, including wheelchair users.
We design specific routes to ensure comfort and accessibility whenever possible.
While some historic sites may have architectural limitations, we carefully plan accessible alternatives and adjust each experience to ensure a comfortable and enjoyable visit.
Accessible transportation for day trips can also be arranged when required.
Accessibility is assessed individually to ensure the best possible experience.
Please let us know your requirements in advance so we can advise on suitable itineraries and make the necessary arrangements.
In which languages are tours available?
Tours are primarily conducted in English and Spanish.
Other languages may be available upon request.
What happens in case of bad weather or force majeure?
Tours operate in most weather conditions.
In cases of severe weather or duly justified force majeure, bookings are reviewed individually.
Depending on circumstances and availability, we may offer rescheduling options or a refund.
